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Free and Reusable Returns, Shipping, Refund and Privacy Policy for Your E-commerce Site

2020-02-17[templates]

SummaryMany clients we have need a template or starting point for their returns, shipping, and refund policy. In fact most credit card processors will not approve your credit card gateway application without

Many clients we have need a template or starting point for their returns, shipping, and refund policy. In fact most credit card processors will not approve your credit card gateway application without having these policies. Rather than make you try and copy one from Amazon.com or make one from scratch, we have come up with a reusable template that you are free to copy and use on your web site. Just make sure to customize it with your information.

Suggestion: It is wise to charge a restocking/processing fee on returns because first of call you had to pay a processing fee on the credit card transaction. Secondly, it takes time, effort, and paperwork to process returns.

Returns, Refunds and Exchanges Policy

How To Return An Item


Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.



1. Please email info@yourstore.com to request a refund and we will assign you a tracking #.


2. Mail your returned item to:


     YourStore Name


     Returns Department Tracking #


     123 Your Store Road


     Store City, Store State Store Zip Code


3. Include in your package a signed letter stating the reason for your return and the original receipt.



Return Exceptions



Some items can not be returned if they are opened. These include music, software, and video games.



Merchandise that has been worn, used, or altered will not be accepted for return or exchange.



Restocking Fee



All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.



Exchanges



If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.





Payment Policy

Accepted Methods of Payment



Credit Card (Visa, Master Card, American Express, Discover)


Check/Money Order


Cash On Delivery



Credit Card Charges



Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.


Mailing Address For Check/Money Order



     YourStore Name


     Returns Department Tracking #


     123 Your Store Road


     Store City, Store State Store Zip Code



Shipping Policy

Turnaround All orders are shipped within 48 hours Monday - Friday 8am - 5pm. Carriers



We use the following carriers to deliver our orders:



USPS


UPS


FedEx


DHL



Order Tracking



If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.



Shipping Rates



The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.



Back Orders



If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.






Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.



What Information Do We Collect?



We only collect information that we need that is related to your order. This includes your:


Billing Address


Shipping Address


Email Address


Credit Card Information



In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.



How Is My Information Used?



Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.



Security and Storage



Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.



Cookies and Browser Information



Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.




This policy has been provided free of charge by Sales Igniter Rental Inventory Software

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